Internet Privacy Statement
The Ritz-Carlton Destination Club has a strong commitment to providing excellent service to all of our customers and owners, including respecting their concerns about privacy. We understand that visitors to this website may have questions about whether and how this website collects and uses information. We have prepared this statement (“Statement”) to inform you of the privacy principles that govern this website.
This Statement contains numerous general and technical details about the steps we take to respect your privacy concerns. We have organized the Statement by major processes and areas so that you can quickly link to the information of most interest to you.
At The Ritz-Carlton Destination Club, meeting your needs and expectations form the foundation of everything we do – including protecting your privacy.
- Information We Collect and Its Uses
- Create a Member Profile
- Securing the Transmission and Storage of Information
- Confidentiality of Social Security Numbers
- Disclosure of Information to Third Parties
- Children’s Privacy
- Other Sites
- Legal Issues
- RitzCarltonClub.com Internet Privacy Statement Changes
If after reviewing this Statement, you have any questions or privacy concerns please send an email to firstname.lastname@example.org or send a letter to:
The Ritz-Carlton Destination Club
Attn: Information Protection and Privacy
6649 Westwood Blvd, Suite 500
Orlando, FL 32821
This website does not collect personally identifiable information from your computer when you browse this website and request pages from our servers. This means that, unless you voluntarily and knowingly provide us with personally identifiable information, we will not know your name, your email address, or any other personally identifiable information. When you request a page from our website, our servers log the information provided in the HTTP request header including the Internet Protocol (IP) address, the time of the request, the URL of your request and other information that is provided in the HTTP header. We collect the HTTP request header information in order to make our website function correctly and provide the functionality that you see on this website. We also use this information to better understand how visitors use our website and how we can better tune it, its contents and functionality to meet your needs.
When we need to collect personally identifiable information to execute the requested transaction or provide you with a particular service, we will ask you to voluntarily supply us with the information. For example, if you would like to make a reservation request, we will ask for information such as name, address, telephone number and email address to process your request and might use it to contact you for clarification or help in processing, if necessary. We would then use this information for market analysis and marketing purposes. In addition, when you provide contact details for transaction requests, such as scheduling an appointment or requesting a proposal, we will use the contact information to keep you updated about future offers or promotions unless you opt out online or otherwise notify us.
Owners of The Ritz-Carlton Destination Club properties may, at their choice, create a personal member profile online within our password-protected area. Creating a member profile makes it more convenient by eliminating the need to repeatedly enter personal contact and other information. In addition, if you choose, you can perform certain functions within your account such as paying your member dues via this website. The security of this information is addressed in security section below. You can access and review, update or delete the information in your account profile information online.
We treat the information you provide to us as confidential; it is, accordingly, subject to our company’s security procedures and corporate policies regarding protection and use. Because laws applicable to personal information vary by country, additional measures that change depending on the applicable legal requirements may be put in place. Information is generally processed and stored in the United States.
Please note that The Ritz-Carlton Destination Club will never send you email requesting your user name, password, credit card number or social security number. If you receive an email that looks like it’s from The Ritz-Carlton Destination Club, but asks you for your credit card number or social security number, it is a fraudulent email, or “phish.” We recommend that you do the following:
If you believe "phishers" have gotten access to your personal or financial information, we recommend that you also do the following:
Learn more about fraudulent email or “phish” and how to protect your personal information.
We treat the information you provide to us as confidential; it is, accordingly, subject to our company’s security procedures and policies regarding protection and use of confidential information. When we ask you for credit card or financial data, it is transferred over a Secured Sockets Layer (SSL) line, provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Mozilla Firefox. We also use SSL on other select pages where you would enter personally identifiable information. This ensures that your information is encrypted as it travels over the Internet. This secure mode is enabled before any such information is transmitted from your computer. You will know you are in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the computer screen appears in the locked position. In addition, when accessing a secure server, the first characters of the site address will change from “http” to “https.”
After information reaches The Ritz-Carlton Destination Club, it is stored on a secure server that resides behind firewalls designed to block unauthorized access from outside of The Ritz-Carlton Destination Club. Because laws applicable to personal information vary by country, our vacation resorts or other business operations may put in place additional measures that vary depending on the applicable legal requirements. Information collected on this site and covered by this privacy statement is generally processed and stored in the United States.
Social Security Numbers are restricted, confidential information and legally protected data under Federal and State laws. Social Security Numbers have been collected and retained to comply with various Federal and State laws. The Ritz-Carlton uses employee identification numbers and customer numbers that are not derived from a Social Security Number for its general information systems. We use policies, procedures, training, technology and auditing to protect the confidentiality and privacy of Social Security Numbers and to ensure that proper controls are in place concerning the collection, use and disclosure of Social Security Numbers.
The Ritz-Carlton Destination Club prohibits the sale or transfer of personal information to entities outside of The Ritz-Carlton Destination Club for their use without your approval and the opportunity to opt-out. The Ritz-Carlton Destination Club may send personally identifiable information to companies who work on our behalf (e.g., mailhouses) in order to send communications or otherwise service your requests. These companies do not have any right to use the information we provide to them for any purpose beyond what is necessary to assist us.
This site is not intended for children and we do not knowingly solicit or collect personal information from children.
This is a United States website and is subject to United States law. The Ritz-Carlton Destination Club will disclose personal information without your permission when required by law or in good faith belief that such action is necessary to investigate or protect against harmful activities to The Ritz-Carlton Destination Club owners, visitors, employees, associates, or property (including this site) or to others. Laws related to personal identifiable information vary by country.
If you are a customer who resides in the State of California, you have the right to request from The Ritz-Carlton Destination Club a list of third parties with whom we shared personally identifiable information about you for their own direct marketing purposes during the previous calendar year. The Ritz-Carlton Destination Club does not share personally identifiable information with unrelated third parties without your approval.
If you would like to request this list, send an email to email@example.com or send a letter to:
The Ritz-Carlton Destination Club
Attn: Information Protection & Privacy
6649 Westwood Blvd.
Orlando, FL 32821
In the future, we may need to change the privacy statement for ritzcarltonclub.com. All changes will be made here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone. This statement was last updated on November 21, 2011.